Privacy Policy

1. Introduction

Gohaq.com respects the privacy of its customers, vendors, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, purchase products, register as a vendor, or contact our support team.

By using Gohaq.com, you acknowledge that your information may be processed as described in this policy, subject to applicable law.

2. Information We Collect

We may collect the following categories of information.

A. Personal Information

1. Full name
2. Email address
3. Mobile number
4. Billing and delivery address
5. Account registration details

B. Order Information

1. Products ordered
2. Order number and order history
3. Delivery preferences
4. Payment status
5. Refund and cancellation records

C. Vendor Information

For vendor registration, we may collect:

1. Business or store name
2. Business address
3. Contact details
4. Applicable food business registration and licence information
5. Tax registration details, where required
6. Bank or payout details, where necessary
7. Product and inventory information

D. Technical Information

We may collect certain technical information, such as browser type, device information, IP address, website usage information, and cookie preferences.

E. Customer Support Information

We may retain information you provide when contacting us about orders, products, complaints, or other enquiries.

3. How We Use Your Information

We may use your information to:

1. Create and manage customer accounts.
2. Process orders and payments.
3. Coordinate order fulfilment and delivery.
4. Communicate order confirmations and status updates.
5. Respond to customer enquiries and complaints.
6. Manage vendor registration and marketplace operations.
7. Process eligible cancellations and refunds.
8. Detect fraudulent transactions and protect platform security.
9. Improve website functionality and customer experience.
10. Send promotional communications where permitted and applicable.
11. Comply with legal and regulatory obligations.

4. Sharing of Information

We may share relevant information with authorised parties when necessary to provide our services, including:

1. Participating vendors responsible for fulfilling orders.
2. Delivery and logistics partners.
3. Payment gateways and payment service providers.
4. Website hosting and technical service providers.
5. Customer support and operational service providers.
6. Government authorities or regulators where disclosure is legally required.

Information shared with vendors and delivery partners should be limited to what is reasonably necessary for the relevant service.

We do not intend to sell customers' personal information to third parties for their independent marketing purposes.

5. Payment Security

Payments may be processed through third-party payment service providers.

Payment details are handled according to the security practices and privacy policies of the relevant provider.

Gohaq.com does not claim to store complete payment card details unless its actual payment infrastructure supports this and the relevant legal and security requirements are met.

Customers should never share their passwords, OTPs, or confidential banking credentials with anyone claiming to represent Gohaq.com.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

1. Maintain login sessions.
2. Remember shopping cart contents.
3. Improve website functionality.
4. Understand website usage.
5. Support relevant analytics and advertising, where enabled.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will obtain the necessary consent for non-essential cookies or similar technologies.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, or disclosure.

However, no online platform can guarantee absolute security.

Users should keep their account credentials confidential and report suspected unauthorised access promptly.

8. Data Retention

We retain personal information for as long as reasonably necessary for order processing, account administration, customer support, dispute resolution, recordkeeping, and compliance with applicable laws.

Information may be deleted, anonymised, or securely disposed of when it is no longer required, subject to applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also withdraw consent where processing is based on consent and request assistance with privacy-related concerns.

Certain information may need to be retained where required by law or necessary to resolve disputes.

10. Third-Party Services

Our website may link to payment providers, vendors, delivery services, or other external websites.

These third parties may have their own privacy policies. Gohaq.com does not control the privacy practices of independent third-party websites.

11. Children's Privacy

Gohaq.com is not designed to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, technology, or legal obligations.

Updates will be published on this page with the revised effective date.