Welcome to Gohaq ("Gohaq", "we", "our", or "us").
Gohaq.com is an online multivendor marketplace designed to connect customers with vendors offering frozen food products and related food items through a convenient online shopping platform.
Our platform enables customers to browse available products, compare offerings, place orders, and purchase products from participating vendors.
These Terms and Conditions govern your access to and use of our website, services, and shopping facilities.
By accessing our website, creating an account, registering as a vendor, or placing an order, you agree to comply with these Terms and Conditions and our applicable website policies.
If you do not agree with these terms, please discontinue using our website.
Gohaq.com operates as a multivendor marketplace where independent vendors may list and sell their products.
Depending on the specific transaction and applicable arrangements:
The role of Gohaq.com in receiving payments, processing orders, arranging delivery, and handling customer complaints will be determined by the actual services offered through the platform and the applicable vendor agreements.
Customers must provide accurate information when creating an account or placing an order.
You agree to provide a valid name, contact number, email address, and delivery address wherever required.
You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.
Please notify us promptly if you suspect unauthorised access to your account.
Gohaq.com aims to display accurate product descriptions, images, prices, ingredients, packaging information, and other relevant details.
However, product images are for reference, and minor differences in presentation or packaging may occur.
Customers should carefully review product descriptions, ingredient lists, allergen declarations, storage instructions, expiry dates, and other information available on the product label.
Products are subject to availability. If a product becomes unavailable after an order is placed, we will communicate the available options in accordance with our order and refund policies.
All product prices will be displayed in Indian Rupees (INR), unless stated otherwise.
Applicable taxes, delivery charges, discounts, and other fees will be disclosed during checkout as applicable.
Prices and promotional offers may change without prior notice, but changes will not automatically alter an already confirmed order.
Orders are subject to payment verification and availability confirmation.
If a payment is received for an order that cannot be fulfilled, the customer will be informed and any applicable refund will be processed according to our Refund Policy.
Customers can place orders through the website by selecting available products and completing the checkout process.
An order acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.
Order acceptance will be communicated through the website, email, SMS, or another available notification channel.
Gohaq.com or the relevant vendor may contact the customer if additional information is required to process an order.
Orders may be cancelled if products are unavailable, payment cannot be verified, incorrect pricing is identified, or fulfilment is not possible, subject to applicable law and the relevant policy.
Frozen food products require appropriate handling, storage, and transportation.
Vendors and fulfilment partners are responsible for following the applicable food safety requirements relevant to their roles.
Customers should follow the storage and preparation instructions printed on the product packaging.
Upon delivery, customers should inspect the packaging and condition of the products and promptly report any apparent damage, leakage, thawing, or other quality concerns.
Products should be stored at the temperature specified on their labels. Customers should not consume products that appear unsafe or have been stored contrary to the manufacturer's instructions.
Delivery is available only in locations served by Gohaq.com or its participating vendors and delivery partners.
Estimated delivery timelines are provided for guidance and may be affected by weather, traffic, operational issues, product availability, or other circumstances.
Customers must provide an accurate delivery address and an accessible contact number.
Additional delivery conditions, charges, and service limitations are explained in our Shipping Policy.
Because Gohaq.com offers frozen and potentially temperature-sensitive food products, return and cancellation requests are subject to specific conditions.
Customers should review the Return Policy, Refund Policy, and Cancellation Policy before placing an order.
Eligible complaints involving incorrect, damaged, defective, or potentially unsafe products will be reviewed according to the applicable policy and consumer protection requirements.
Nothing in these Terms and Conditions is intended to exclude any consumer right that cannot legally be excluded.
Vendors using Gohaq.com must:
Gohaq.com may restrict or remove listings or suspend vendor accounts where there are reasonable grounds to suspect policy violations, misleading information, unsafe products, or unlawful activity.
Users must not:
The Gohaq.com name, logo, website design, original content, and other platform materials are protected by applicable intellectual property laws.
Users may not copy, reproduce, distribute, or commercially exploit these materials without prior authorisation, except where permitted by law.
Product images, trademarks, and materials supplied by vendors remain subject to the respective owners' rights.
Gohaq.com will make reasonable efforts to maintain a reliable shopping experience and provide accurate platform information.
To the extent permitted by law, Gohaq.com is not responsible for losses arising from circumstances beyond its reasonable control.
Nothing in this section excludes liability that cannot legally be excluded, including applicable consumer rights or liability arising from obligations imposed by law.
We may update these Terms and Conditions when our services, business operations, or legal requirements change.
The latest version will be published on this page with the applicable revision date.
These Terms and Conditions are governed by the applicable laws of India.
Disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.
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